Returns & Refund Policy

Voyaka accepts eligible change-of-mind returns subject to the conditions outlined below.

To qualify for a return:

• The product must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging.
• All original tags, labels, and accessories must remain attached and intact.
• The product must show no signs of wear, use, damage, perfume, cosmetics, alteration, or handling beyond what is reasonably necessary to inspect it.
• Proof of purchase or your Voyaka order number must be provided.
• The return request must be made within 14 days of receiving your order.

Voyaka reserves the right to decline a change-of-mind return if the product does not meet these conditions.

For approved change-of-mind returns, Voyaka does not provide a cash refund or refund to the original payment method.

The voucher can be used toward a future purchase from Voyaka.

Original delivery charges and return postage costs are not included in the store credit unless required by applicable law.

Voyaka carefully checks and securely packages products before dispatch.

Once an order has been handed to the shipping or courier provider, transportation and handling are performed by the relevant carrier. Voyaka is not responsible for damage caused solely by improper handling by the shipping provider to the extent permitted by law.

If your parcel arrives visibly damaged:

1. 1Take clear photographs of the parcel before opening it.
2. 2Take clear photographs or a video of the damaged product and packaging.
3. 3Keep all original packaging and shipping labels.
4. 4Contact Voyaka as soon as possible with your order details and evidence of the damage.

We will review the matter and, where appropriate, assist with the shipping provider's claims process.

If a product is significantly different from its image, the product may be returned or exchanged.

For hygiene and safety reasons, certain jewellery products may not be eligible for change-of-mind returns, including:

• Earrings and other pierced jewellery where hygiene seals have been removed or the product has been tried on.
• Products that have been worn, used, or damaged after delivery.
• Products returned without their original tags or packaging.
• Products showing signs of cosmetics, perfume, oils, or moisture.
• Items specifically marked as Final Sale.

For change-of-mind returns, customers are responsible for the cost of returning the product to Voyaka.

Where the return relates to a product that fails to meet Australian Consumer Law requirements, return or transportation costs will be handled as required by law.

All returned products will be inspected before a voucher or other remedy is issued.

Products that do not meet the applicable return conditions may be declined and returned to the customer.

Approval of a return request does not automatically mean that store credit will be issued. The product must first pass our return inspection.

Where a voucher is issued for an approved change-of-mind return:

• It will be issued for the eligible value of the returned product.
• Original shipping fees are not refundable.
• The voucher may be used toward future purchases from Voyaka.
• The voucher is valid for one year from the original order purchase date.
• The product must be unused and returned with its original tags attached.
• Store vouchers cannot normally be exchanged for cash.
• Any promotional voucher conditions will be communicated when the voucher is issued.

These conditions do not affect any rights customers may have under Australian Consumer Law.

To request a return, please contact Voyaka customer support and provide:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs where the item is damaged, faulty, or incorrect

Please do not return an item until your return request has been reviewed and return instructions have been provided.