Privacy Policy

When you visit Voyaka, we may collect information necessary to process and fulfil your purchases. We may also collect additional information when you create an account, contact customer support, subscribe to marketing communications, participate in promotions, or otherwise interact with us.

For this Privacy Policy, Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

• Information needed to process and fulfil purchases, including your name, contact details, billing and delivery information, and order details.
• Information you provide when creating or managing a Voyaka account.
• Information included when you contact customer support or ask about an order, delivery, return, voucher, or complaint.
• Your email address and preferences when you subscribe to marketing communications or participate in a promotion.
• Information about how you use our website, such as pages and products viewed, items added to your cart, purchases, and advertisements clicked.

Where payment information is processed by a third-party payment provider, Voyaka does not generally store your complete credit or debit card details.

We use your personal information to provide and improve our services, including to:

• Offer products for sale and provide our services.
• Process payments, purchases, and order fulfilment.
• Arrange shipping and provide order and delivery updates.
• Respond to enquiries and provide customer support.
• Investigate order or delivery issues, process returns or voucher requests, and resolve complaints.
• Prevent fraud and maintain website and account security.
• Provide personalised experiences and understand customer behaviour.
• Improve our products, services, and customer experience.
• Communicate promotions, offers, and product recommendations.
• Meet our legal and regulatory obligations.

We will not use your information for purposes unrelated to those for which it was collected unless permitted or required by applicable law.

We may share personal information with service providers who assist us in operating Voyaka and fulfilling orders. These providers may include:

• Payment processors
• Australia Post and other courier or delivery companies
• Google Maps address search and verification services
• Website hosting and cloud infrastructure providers
• Email and customer support providers
• Advertising, analytics, and marketing platforms
• Fraud prevention, IT, and cybersecurity providers
• Accountants, legal advisers, and professional consultants

We only disclose information reasonably necessary for these providers to perform services on our behalf.

Address searches and delivery-address verification are provided by Google Maps. Address information entered in those fields is processed under the Google Maps Terms and the Google Privacy Policy.

Voyaka does not sell your personal information.

When you purchase products from Voyaka, we may provide necessary personal information to Australia Post and/or other courier and delivery partners. This information may include your name, delivery address, telephone number, and order or tracking information.

Delivery providers may process your personal information according to their own privacy policies.

Payments through Voyaka may be processed by third-party payment providers. Depending on the payment method you choose, these providers may collect your name, billing address, card details, bank account information, payment account information, and transaction details.

Your payment provider's privacy policy and terms may apply to information processed through its systems. We recommend reviewing the privacy policies of the payment services you choose to use.

We may use information about how you interact with Voyaka to provide advertising and marketing communications that may be relevant to you.

We may use advertising and analytics providers such as Google; Meta, including Facebook and Instagram; email marketing platforms; search advertising providers; and social media advertising platforms. These providers may use cookies, pixels, or similar technologies to understand how visitors interact with Voyaka.

Information collected may include:

• Pages viewed
• Products viewed
• Products added to your cart
• Purchases made
• Advertisements clicked
• Marketing campaigns that referred you to Voyaka

This information helps us measure advertising effectiveness and improve our marketing. Where required by applicable law, we will obtain your consent before using certain advertising or tracking technologies.

If you subscribe to our newsletter, create an account, make a purchase, or otherwise choose to receive marketing communications, we may send you information about:

• New jewellery collections and arrivals
• Special offers and discounts
• Promotions and events
• Product recommendations

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.

You may continue to receive essential transactional communications, including:

• Order and payment confirmations
• Shipping notifications and delivery updates
• Password reset emails and account security notices
• Customer service messages

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet our legal and regulatory obligations.

Some information may need to be retained even after you request deletion where retention is required or permitted by law.

Voyaka aims to handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to our business.

You may request access to or correction of personal information that we hold about you by contacting us.

If you have a privacy complaint, we encourage you to contact Voyaka first so that we can investigate the matter. Where applicable, unresolved privacy complaints may also be referred to the Office of the Australian Information Commissioner (OAIC).

Voyaka may offer products to customers outside Australia. Where you access Voyaka from outside Australia, your information may be transferred to, stored, or processed in Australia or other countries where our technology and service providers operate.

Privacy laws in those countries may differ from the laws applicable in your country. Where required, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

Voyaka may contain links to third-party websites, social media services, or other external platforms. These may include services such as Instagram, Facebook, payment providers, and shipping providers.

When you leave Voyaka and visit another website, that third party's privacy policy applies. Voyaka is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

We take reasonable administrative, technical, and organisational measures to protect personal information against misuse, unauthorised access, and unauthorised disclosure.

However, no internet transmission, website, database, or electronic storage method is completely secure. You should use a strong password for your Voyaka account and avoid sharing your login credentials with others.

We encourage you to review this Privacy Policy periodically.